Friday I wrote about how other big banks took the cue from Bank of America’s disastrous rollout of their $5 a month debit card fee, and canceled their plans to do the same. Now BofA is furiously backtracking on their fee, offering a number of ways for their customers to get out of it.
Bank of America Corp, after receiving heavy public criticism for a planned $5-per-month debit card fee, is likely to give customers more ways to avoid the fee, a person familiar with the bank’s plans said Friday.
The second-biggest U.S. bank is reworking its plans as rivals Wells Fargo & Co and JPMorgan Chase & Co have decided not to charge monthly fees, ending test programs in certain states.
Bank of America is likely to allow many customers to sidestep the fee by taking measures such as maintaining minimum balances, having paychecks direct deposited, or using Bank of America credit cards, the person said.
I agree with Zandar on this one. “Unless one of the ways B of A is planning to have customers avoid the fee is ‘are you a customer?’ then the damage is already done.” Like Netflix before them, BofA screwed with their ordinary customers, not the ones meticulously tracking how they’re illegally foreclosing on people or how they get free money shoveled at them by the Federal Reserve. They alienated everyone who has one of their debit cards. And they did it in a time when there was already a backlash against greedy banks from the Occupy Wall Street protests. Those protests have already opened up an opportunity for bank accountability that many groups are capitalizing on:
On Saturday, October 29th Occupy Wall Street, in solidarity with Occupy the Hood, will take action against the homelessness forced upon innocent Americans through criminal foreclosure practices. At 10:00am we will gather at Liberty Square and march to the J train, which we will take to Jamaica, Queens, the foreclosure capital of New York. Metro fare will be provided for those who need it. On the subway we will hold democratic forums on the intolerable hardships Americans have been suffering because of bank foreclosures.
“There are five thousand homes in Queens that are being foreclosed upon. This is a pandemic. Jamaica is ground zero for foreclosures in New York,” said Patrick Bruner, a volunteer with Occupy Wall Street.
Good time to slap a $5 a month charge on all of your customers for the privilege of using their own money!
Bank of America single-handedly revived the Move Your Money movement. I predict that Bank Transfer Day on November 5 will be a huge success next week. Heck, when you have Tom Friedman – Tom Friedman! – spitting fire about the banks, you know that the zeitgeist has shifted.




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The banks still don{t realize the the tide has turned. Reminds me of when the chairs of the Big 3 automakers took separate private jets from Detroit to DC to testify before Congress about their need for federal funding a few years ago.
Tone deaf banks burden themselves with bad decisions. Then they have to endure the shock of unexpected retreat. A change-averse customer base rightly worries, “what will they do next?” No one likes change, and it’s far worse when it’s incorrect and requires a walk-back by any instigator.
I don’t see how, in the end, banks will avoid being recast as public utilities. A handful of big ones will cause it to happen, and the rest will be swept up as well. Meanwhile bankers think the regulations are already too onerous — so they are ill equipped, in the attitudinal way, to lead during what will come later.
The debit card fiasco is just the latest, and once again it resulted from an insular but cocksure corporate culture and bad marketing. You can’t have a more toxic mix than that shared throughout the industry.
The industry seems to me to have been in decline since the late ‘90s, beginning with a modest bend downward, and then gaining steam. Maybe others will think the slide started earlier.
Maybe most firebagggers have heard about this but just in case, I’ll pass this along as a novel way of registering protest.
http://www.youtube.com/watch?v=2JlxbKtBkGM
This is great! Thanks. Might be fun to do the same thing with all the begging letters from the Democratic Party. :)
Crumbs.
Yum yum yum.
Awesome video.
Thanks, dd, too.
I listened to a sales pitch by Wells Fargo a month or two ago and these fees came up and the bank rep flat lied and told us that BofA was adopting them due to “new federal regulations” and that Wells Fargo was going to have to do the same thing. At the end I declined to sign up for an account and when asked my reason, I said that the way to get me to trust somebody with my money isn’t to lie to me.
Done that twice in the last three months with $$$ appeals from OFA, or whatever it’s called this week. Both times I included a note saying, “Fool me once, shame on you. Fool me twice, shame on me.” It felt good.
Good for you. I plan to do it from now on.
The comparison to Netflix is quite apt.
Raising your fees and pissing on your customers (not to mention the aborted “Quixster” idea) is never a good PR move, nor is it a good business move.
BofA was worse than Netflix. Netflix never got bailed out as far as I know.
At this point, I wouldn’t even consider one of the TBTF banks to handle my money.
Just the natural evolution of business which has abandoned sustainability in favor of short term profit. It was bound to happen eventually. In it’s quest for the next dollar it will consume itself in the end.
No, nor I. I wasn’t going to open an account regardless but he didn’t need to know that.
My bank, not too big to fail, jacked up fees also. When I called to determine how to minimize them, I was also given the “government made us do it” story. It was the Dodd-Frank law. Discretion being the better part of valor, I did not say that I agree: Dodd Frank is a bad law – way too weak. Glass-Steagall should be enforced.
Atlas shrugs again, huh? I wish Ayn Rand was still alive so I could punch her.
Maybe this is restating the obvious, but if sufficient numbers of BoA customers move their deposits elsewhere (as I plan to do), perhaps we can force BoA to fail despite all of the help it is getting… Maybe it would be a good thing to make that statement to get the administration’s attention, and Congress’ attention, and the attention of anyone else who thinks that we, the people, do not matter. I am trying to recall how it all works, but if BoA loses all those deposits, it has to come up with more capital to cover its loans. Its stock is already very weak and I truly do not think it would take a whole lot to push it over the edge.
It might be interesting to watch the mad scramble…
All I can say is, the small local/community banks and credit union parking lots are suddenly very busy.
Favorite moments in this stupidity …
NYT – Because people have electronic deposits, we would all be too lazy to change banks. Or too concerned about their credit report to close an account (which shows on your report.)
Banksters – Thinking their wealthier clients would not move their money, and emphasizing that poorer clients would bear most of the fees. Which pissed off the wealthier clients starting to get a conscious (thank OWS for that.) Also didn’t help that it’s so easily explained. Banks can’t charge merchants, so they wanted to charge customers, effectively making even more.
Congress – Letting the banks do it, proving whose side they’re on.
Sometimes they ask you why you’re wanting to close your account. I didn’t tell TBTF (not BofA) when I left the real reason, because they have yet to admit they have a problem.
(I’m not entirely sure that the CU my money is in is entirely safe, but it’s more local to me than the one at work, and it hasn’t tried to screw me yet. The one at work got bought (officially, ‘merged’) with another one a couple of years back, and the new management has managed to piss off a lot of people since then.)
I quit banking with BA when they started posting service fees to my account which was supposed to be free (with direct deposit). Who are the idiots that still bank with them?
“Heck, when you have Tom Friedman – Tom Friedman! – spitting fire about the banks, you know that the zeitgeist has shifted”
Ya, that guy (Tom Friedman) is a phony unprincipled piece of shit. The only time he talks sense is when he can see the titanic is going down and he better get out and join the crowd and start talking in the direction wind is blowing.
Here is one more story about BOA:
MOVE YOUR MONEY – Bank Of America Branch Manager Begs Customer Not To Close Accounts
http://dailybail.com/home/move-your-money-bank-of-america-branch-manager-begs-customer.html
I love David Dayan, he is an excellent journalist. However, if your only power against BofA is to go after the retail banking relationship, you’ll never win. Time to have a sit down with that wealthy aunt or other relative that has trust accounts with BofA (Merrill Lynch) and convince them to go elsewhere. This is not hard, many trusts are screwed up by managers who blow it. It is the single biggest reason for ending the relationship. Here’s text from BofA’s own 4Q2010 report.
In addition to the fees, BofA has moved some hundreds of billions of dollars of derivatives and CDSs from Merrill Lynch to the balance sheet of their depositary banking organisation. Anyone who wants their deposit to be protected by the FDIC needs to move out of BofA because the investors in the derivatives will have first claim on the assets when BofA is shut down. FDIC won’t have enough money to cover them and will have to go to Congress. Congress won’t be able to avoid giving FDIC the money, but you can be sure it won’t happen fast. Get your money out while you can.
It is time for a GENERAL STRIKE.
We 99% make their lives possible. They need to be reminded of this.
Excellent point. We did this.
Met with a Credit Union manager last week. Not only have they seen an exponential increase in customers, but they’re preparing for Nov. 5 with glee: the whole staff has been scheduled to work that day to handle the bonus new accounts switching from TBTF banks.
A revamp of the debit card fee buried in the fine print somewhere is not good enough, BofA simply needs to drop the fee like other banks. This move is too cute by half. Moynihan’s ego is too big to let go and give us a simple mea culpa. BofA customers, vote with your feet. Learn how to make the change easier at http://www.notbofa.org