Despite big banks putting up a brave front, there’s a good deal of anecdotal evidence that individual managers are trying desperately to stop customers from moving their money. Whether it’s just throwing up additional hurdles like a $10 closure fee, or outright begging customers to stay, or bad-mouthing credit unions or community banks, or simply refusing to allow people to close accounts, it’s clear that at the local level, bank managers are trying to hold onto deposits, which even in this go-go age remains an important tool for maintaining capital requirements and funding the risky bets banks continue to make.
And if you needed any more of a reason to move your money, consider that many firms, such as Bank of America, have turned the truly indigent into profit centers, by making money off of debit card fees for unemployment benefits.
Shawana Busby does not seem like the sort of customer who would be at the center of a major bank’s business plan. Out of work for much of the last three years, she depends upon a $264-a-week unemployment check from the state of South Carolina. But the state has contracted with Bank of America to administer its unemployment benefits, and Busby has frequently found herself incurring bank fees to get her money.
To withdraw her benefits, Busby, 33, uses a Bank of America prepaid debit card on which the state deposits her funds. She could visit a Bank of America ATM free of charge. But this small community in the state’s rural center, her hometown, does not have a Bank of America branch. Neither do the surrounding towns where she drops off her kids at school and attends church.
She could drive north to Columbia, the state capital, and use a Bank of America ATM there. But that entails a 50 mile drive, cutting into her gas budget. So Busby visits the ATMs in her area and begrudgingly accepts the fees, which reach as high as five dollars per transaction. She estimates that she has paid at least $350 in fees to tap her unemployment benefits.
BofA isn’t alone in this practice. US Bank, Wells Fargo, JPMorgan Chase and others have seized control of public benefits in the states, forcing beneficiaries to use their services. And if those banks aren’t available in their areas, or even if they are, they get hit with fees. Banks have seduced state governments with the lure of budget savings from not having to cut checks and mail them out. And they’ve generated this profit center for the banks out of imposing fees on the unemployed and food stamp recipients. For example, the swipe fees that were limited on debit card purchases? Not on the prepaid debit cards used in conjunction with unemployment benefits. The banks can charge whatever they want on those purchases. And that pales in comparison to what they charge the recipients.
Banking experts say the real money lies in the fees the bank collects for a range of services. When (South Carolina) first contracted with Bank of America, the list of potential fees the bank was allowed to collect included a $1.50 charge when a customer visited a bank ATM or teller more than once per week, a $1.50 charge for use of an out-of-network ATM, a $1.50 charge for speaking to a customer service operator more than once per month, and 50 cents for entering the wrong PIN number at an ATM more than four times or requesting more funds from an ATM than remained on the card.
Needless to say, this is a part of the frustration ordinary Americans feel with a banking industry that ruined the economy and now gouges them to make up the difference. It surely animated the Treasurer of the Democratic Party of Georgia to burn his Bank of America debit card, as if it were a draft card in protests gone by. It’s animating the backlash you see with citizens by the tens and hundreds of thousands moving their money.




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I don’t see how anyone with a pulse could continue doing business at BofA. (Anyone in the 99%, that is.) I’d like to see a rolling series of move-your-money days, until every self respecting citizen in this country has withdrawn their dough from institutions owned by these predatory scum bags.
This is simply outrageous. They don’t even bother to hide their crimes. It’s “fashionable” to cheat people today and then laugh with your buddies about it. Pure evil.
I opened a new bank account at a community bank 11/04/11.It was 11/09/11 before I coule close my old account at bank of america.Bank of america over paid me .28 cents to much.I pointed this out Bank to the teller and manger and bank of america told me that I was wrong and bank of america payed me .28 cents extra to clear my account.After I got home I had an e-mail from bank of america telling me I had overdrawn by .28 cents and needed to deposit enough to cover service charges.
I called bank of america and was assured that the .28 cents was my money and my account was closed.I asked for an E-mail to confirme my accounts closed.
Got an E-mail from bank of america. The E-mail was a customer service E-mail,nothing about my account.When I went to Print the E-mail within a blink My computer took on 4 Trojans Threats.
Just got another E-mail from bank of america and got 2 new Threats Other programs.I sent this E-mail to spam never opened.Then deleated.
This is another great reason for having state run public banks – a great antidote to this type of Predator State tactics.
Well, credit unions are depositor owned institutions which is more or less equivalent (if not better) than state run banks. Credit unions are prohibited from doing lots of the marketing banks do and are often not as convenient to use as larger banks, but in recent years they have started to get slightly more aggressive and convenience oriented. Because they can’t advertise like the big banks do it’s hard for them to expand as aggressively as they’d likea or so I’ve been told by some Credit Union folks.
I was in a bank, waiting in a big bank, waiting in line to cash a check. A woman walked in a few weeks ago and wanted to close out her accounts. They told her they needed her to come talk to one of the managers. She sighed, a big sigh..I just want to close my accounts. They walked her back to the cubicle. She was still there when I left…they clearly were making it take a long time, giving her a hassle. Makes me sick!
And if you have one of their mortgages, this is what you live with. You open your statement, month after month, and find crimes. And you can’t find any resolution to that crime. It’s still being swept under the rug…on the mortgages, on the credit card/debit fees, no one seems to have the will to hold them accountable. I have been watching this in my statements for over 10 years!
the outrage is that the states are having these big banks administer their unemployment. After being off unemployment for over a year, I received a debit card from US Bank of Fargo ND. Why would MN hire such incompetent banks, taking employment from Minnesota?
With the Democratic and Republican parties now totally owned and controlled subsidiaries of the criminal Wall Street banks, no one should expect that the President and Congress will do anything to defend we the people, except to deliver a good sounding speech with no follow-up other than derisive laughter behind our backs regarding our predicament.
We are on our own.
Oleeb,
Each credit union is different. Per one of my credit union presidents(I am a member of two), his CU doesn’t offer debit cards, because they aren’t cost effective. Most credit unions are happy to get to 80 percent of the money they hold, loaned out to customers. As most credit unions will tell you, they can’t match all the services the big banks do, especially business banking, but work hard to make up for that with good service. This credit union is one of the few that is allowed to do business banking and loans. As such, it has 110 percent loaned out, with the ten percent borrowed from other CUs. As it supports loggers and related businesses and employees and a lot of banks don’t want to deal with the ups-and-downs of that business, they don’t mind. This CU has to have really sharp manager to be successful. He is a great guy, but it doesn’t matter who you are, if the loan or credit card won’t be a good fit for the credit union, he won’t do it.
It’s as big a disgrace as having private companies run prisons and then telling inmates the eighth amendment doesn’t apply to them because it isn’t the government that has them incarcerated.
One way I’ve found to get money off my debit card without incurring fees is to make a small purchase at CVS or the post office and then request the maximum they can give you back in cash. Neither charges fees for that.
To top it off…this is what happened to me…with my child support. The state of Nebraska has been doing this for years. In my state…in order to stop them from sending the cards and charging you a 35.00$ yearly fee, the State of Ne is the only one that can tell them to stop sending out the cards. I called to cancel my card after all my child support benefits were out, and I was told I could not cancel the card that the state had to do it. So I called the state. They said, they had done it already and that I needed to call the bank. I went back and forth like this. Finally we got the local tv station involved. I still get a card every year, that charges me 35.00 bucks. The behavior did not stop. They made apologies to the tv station…and said they would stop and the state said they would step in…but this bank is still the bank for the unemployment benefits. So my husband is unemployed now…and he has the same dang card!
I don’t see a happy ending here for the Democratic Party as their National Convention will be held in BoA’s backyard, at the Time Warner Cable arena no less!
I think this is called “creative financing” and the minds that come up with this crap display immense self-satisfaction when their “creative” plans are validated by their business lawyers… I’ve gotten reports from a disgusted ex-employee of an insurance company witnessing the plans to confuse and cheat policy holders. Regulations are just a technicality to be thwarted for anyone that is unconcerned with the damage they cause to others.
I closed my BofA accts as the scope of Mortgage Fraud became apparent. They forced me to do the same thing, only I had to wait over an hour just to talk to the “Customer Service Representative”. They are so arrogant!
The operative concept here is “Rent”. This is making money through something you own without putting in any effort or investment. It is the way they rich have always gotten rich and stayed rich. Lend money that you already have too much of to people and charge interest (rent for money). If they can’t pay you foreclose and take the property. Then you rent the property. Rinse and repeat. Build a road and set up a toll booth. Charge tolls for the rest of eternity. Set up a financial system and bribe the government to require that everybody has to use it and then charge a fee for using it.
I’m thinkin’ maybe not-so-much with the government run banks. Credit unions have been my choice for thirty years. Even credit unions can try crap. Mine had a financial “advisors” at the cu (not at my request) offer me a few years ago the “opportunity” to invest my savings in uninsured strip mall developments just before media reports came out about the glut of such properties and falling value as an investment. I did not get hooked because the type of business these properties would have perpetuated was not something I wanted to support. I now know that credit unions are not just all sweetness and light or intelligent advice. Be careful and stay with the protection of what is regulated, otherwise “buyer beware”.
I have to call BS on this…
I’ve been collecting Nebraska Unemployment Insurance benefits since April, 2010.
No card, no fee…all I did was select Direct Deposit when I applied for my UI bennies.
IF there’s a $35.00 fee on the debit card — which I doubt, because I had one from JPMorgan, for Food Stamps — all you have to do is change your payment method from Debit Card to Direct Deposit. ALL financial institutions accept Direct Deposit capabilities.
IF there’s an annual, or monthly, fee on your Debit Card, it’s your choice to keep paying it or not.
Seconded!
Ummm…the “regulated” banks have destroyed our economy…mainly because GWB and his rubber-stamp Congress eliminated much of the regulation that had kept them in check…
Why would anyone want to trust them again?
I’m closing my BoA accounts in favor of my local bank, plus a Federal Credit Union.
Also, I’m not aware of any “government-run” banks…
I think maybe you didn’t read David Kaib @ 4 (show text) which was the reason for my comment.
Saying that credit unions have been my choice for thirty years should mean that I am not discouraging their use, but I could have been clearer about that. Just remember that wherever the power goes, in this case money, amoral opportunists will be following it as closely as they are able. It does not matter what the institution is. If there are weak, or no, regulations protecting the honest purpose of the members’ assembling, then opportunists will exploit the vulnerabilities for their own perceived personal advantage and the most amoral will prevail when given inadequate scrutiny.
“Be mindful” is all I was trying to say.
Guess I simply misunderstood your reply…
Though I did read the original post, and understood your own trust in Credit Unions, I misinterpreted your intent wrt “regulated” banks…as well as your statement re: “government run” banks.
Then again…I’m still not aware of any government-run financial institutions…lol
Pax
MLH
It’s not only fashionable to find new ways to cheat and steal, the Wall Street folks crow about how much smarter than the rest of us these “innovations” prove them to be.